Erase my data

How it works

Under Article 17 of the GDPR, you have the right to request deletion of your personal data. When you submit a request:

• ✓ Your request is logged with a 30-day grace (cooling-off) period.
• ✓ During those 30 days, you can cancel the request by returning to the same link.
• ✓ After 30 days, your data is permanently deleted from our subscriber base, along with send history, push devices, and associated tags.
• ✓ Audit and consent records that we are legally required to keep (Articles 7 and 32) are anonymised and retained for the statutory prescription period.

How to request

Every newsletter we send includes, in the footer, an "Erase my data" link. That link automatically authenticates you and opens the confirmation form.

If you have not received a recent newsletter, or you cannot find the email, send a message to [email protected] from the same address you signed up with — we will confirm your identity and process the request manually within at most 30 days.

Other rights

In addition to erasure, you may also:

• ✓ Unsubscribe from the newsletter without erasing your data — "unsubscribe" link in email footers.
• ✓ Access the full list of your data (Art. 15).
• ✓ Rectify inaccurate data (Art. 16).
• ✓ Receive your data in a portable format (Art. 20).

All requests should be sent to [email protected].

Complaints

If you consider that the processing of your data does not comply with the GDPR, you have the right to lodge a complaint with the CNPD — Portuguese Data Protection Authority (cnpd.pt).