---
title: Full Transparency | Pro Digital Key
description: "Full transparency: 96% retention, under 4h response, 92% projects on time. Our real numbers, unfiltered."
canonical: https://prodigitalkey.com/en/transparency/
lang: en
alternates:
  en: https://prodigitalkey.com/en/transparency/
  pt: https://prodigitalkey.com/pt/transparencia/
---

[Home](/en/) › [Company](/en/company/) › Transparency

📊 REAL NUMBERS

# Full Transparency.

We do not hide numbers. Here are ours, unfiltered.

[Free Diagnostic →](/en/digital-diagnostic/) [See Metrics](#metrics)

## Our Numbers

Real metrics from our operations — up to date and without embellishment.

96%

Client retention rate Clients who renew or return

< 4h

Average first response time During business hours

92%

Projects delivered on time Within the agreed deadline

5 months

Average project ROI Return on investment

50+

Projects delivered Across 6 countries

4.9/5

Average client rating Overall satisfaction

💡 VALUES

## How We Work

The principles that guide every project and every interaction with our clients.

💰

No pricing surprises — fixed quote agreed before we start

📅

Weekly reports — you always know where your project stands

🔓

The code is yours — we deliver everything, no lock-in

📊

ROI first — if it does not make financial sense, we tell you before moving forward

🤝 COMMITMENTS

## Our Commitments

These are not nice-sounding phrases — they are rules we uphold on every project.

✓

We respond within 4 business hours

✓

We never charge without prior approval

✓

Your project has a dedicated manager from day 1

✓

We deliver all code and documentation — no exceptions

✓

30 days of post-delivery support included on every project

## Frequently Asked Questions

Are these numbers real? ›

Yes. These are real metrics from our operations, calculated across all projects and clients. They are not marketing numbers — they are operational data that we measure continuously.

What happens if you miss a deadline? ›

If the delay is our responsibility, we absorb the additional cost. We proactively communicate any risk of delay — never on delivery day, but as soon as we identify the risk.

Can I speak with your existing clients? ›

Absolutely. We have clients available to share their experience working with us. Simply ask during the initial diagnostic and we will arrange a conversation.

## Want to See These Values in Action?

The diagnostic is free, with no obligation and no sales pressure. In 30 minutes, we show you what we can do.

[Book a Free Diagnostic →](/en/digital-diagnostic/)