--- title: Case Studies description: Real results from clients who transformed their businesses with automation, high-performance websites, CRM and AI β€” with before and after numbers. canonical: https://prodigitalkey.com/en/case-studies/ lang: en alternates: en: https://prodigitalkey.com/en/case-studies/ pt: https://prodigitalkey.com/pt/casos-de-sucesso/ --- [Home](/en/) β€Ί [Company](/en/company/) β€Ί Case Studies πŸ“ˆ REAL RESULTS # We Don't Ask You to Trust Us. We Show You What We've Done. Documented cases of businesses that transformed their digital operations with us β€” with real numbers, not estimates. [I Want Results Like These](/en/digital-diagnostic/) [Why Choose Us?](/en/why-choose-us/) +50 Projects delivered 97% Satisfied clients 20–40% Average reduction in manual tasks 3Γ— Average increase in web conversion 60d To measurable ROI 15+ Sectors Served πŸ”’ About these cases All the cases below correspond to real projects delivered by Pro Digital Key. To comply with the non-disclosure agreements (NDA) signed with our clients: - The **names** of companies, people and exact locations have been altered. - The **absolute values** (revenue, customer counts, prices) are illustrative and representative of the sector β€” they do not reproduce the original figures. - The **result percentages** are rounded or slightly altered to protect client identity; the methodology applied and the implementation timeline correspond to the engagement as actually delivered. ## Transformation Stories Every case is based on a real project. Filter by area: All πŸ€– Automation 🌐 Website 🎯 Loyalty 🧩 Ecosystem πŸš€ Scale πŸ† AI & B2B ![Retail automation](/images/blog/caso-retalho.webp) πŸ€– AUTOMATION Retail | Lisbon ### From Manual Management to Automated Operations Retail company with 5 stores processing orders, inventory and invoicing manually. 3 full-time employees on administrative tasks. BEFORE 32h/week on manual tasks AFTER 4h/week automated operations DO "In 6 weeks they eliminated 87% of our administrative work. The return came in 3 months." β€” Operations Director [View Intelligent Automation β†’](/en/automation/) [View full case study β†’](/en/case-studies/retail-automation/) ![High-performance website](/images/blog/hero-websites.webp) 🌐 WEBSITE Services | Porto ### Invisible Website β†’ Lead Generation Engine Consulting firm with an outdated website, no SEO and 0 organic leads per month. All business came from referrals. BEFORE 0 leads/month via website AFTER 18 leads/month in 90 days of SEO CB "The new site isn't just attractive β€” it's intelligent. It works for us around the clock while the team focuses on everything else." β€” CEO, B2B Consulting Firm [View High-Performance Websites β†’](/en/websites/) [View full case study β†’](/en/case-studies/website-leads/) ![Digital loyalty](/images/blog/caso-farmacia.webp) 🎯 LOYALTY F&B | Braga ### Coffee Shop with 40% More Repeat Visits Chain of 3 coffee shops with paper loyalty cards. Customers lost the cards and the programme had no metrics or data. BEFORE 12% return rate loyal customer rate AFTER 52% return rate in 4 months MR "Beyond the results, we now know exactly who our best customers are and when they come back." β€” Owner, Coffee Shop Chain [View Digital Loyalty β†’](/en/loyalty/) [View full case study β†’](/en/case-studies/cafes-loyalty/) ![E-commerce ecosystem](/images/blog/caso-ecommerce.webp) 🧩 ECOSYSTEM E-commerce | Nationwide ### Online Store with Integrated ERP and CRM Brand with an outdated WooCommerce store, no inventory integration, separate ERP and no CRM. BEFORE 8h/day on manual management AFTER +215% sales in 6 months TG "We went from firefighting every day to having a clear view of the business. Growth is now predictable." β€” Founder, E-Commerce Brand [View Digital Ecosystems β†’](/en/digital-ecosystems/) [View full case study β†’](/en/case-studies/ecommerce-ecosystem/) ![Scaling a clinic](/images/blog/caso-clinica.webp) πŸš€ SCALE Clinic | Algarve ### Medical Clinic: Scale Without Chaos Clinic with 120 appointments/week and scheduling managed by email and phone. No-show rate at 28%. No operational data. BEFORE 28% no-shows no-show rate AFTER 4% no-shows +€8,400/month recovered LC "The clinic now runs with half the administrative effort. We expanded to a second location with the same team." β€” Clinical Director [View Scale the Business β†’](/en/scale-business/) [View full case study β†’](/en/case-studies/clinic-scale/) ![Real estate subscription](/images/blog/caso-imobiliaria.webp) ♾️ SUBSCRIPTION Real Estate | Nationwide ### Real Estate Group with a Dedicated Tech Team Real estate group with ongoing digital development needs but no capacity to hire an in-house team. BEFORE €120,000/year on ad-hoc freelancers AFTER €36,000/year unlimited subscription AF "We saved €84,000 in the first year and have more capacity than we've ever had." β€” CFO, Real Estate Group [View Our Agency β†’](/en/subscription/) [View full case study β†’](/en/case-studies/real-estate-subscription/) ![CRM pipeline](/images/blog/hero-crm.webp) πŸ—‚ CRM SETUP Technology | Coimbra ### Sales Team with a Visible Pipeline in 30 Days Software house with 12 sales reps and no CRM. Deals were lost in email, Excel and WhatsApp. Zero pipeline visibility. BEFORE 23% deals lost due to missed follow-up AFTER +38% close rate 100% visible pipeline NP "For the first time I know exactly what stage each proposal is at. We never lose a deal due to oversight again." β€” Sales Director [View CRM Setup β†’](/en/crm-setup/) [View full case study β†’](/en/case-studies/crm-pipeline/) ![AI chatbot for insurance](/images/blog/blog-chatbot.webp) πŸ€– AI CHATBOT Insurance | Lisbon ### 24/7 Customer Support Without Expanding the Team Insurance brokerage with an overwhelmed support team. 60% of enquiries were repetitive. Response times: 4h. BEFORE 4h response average response time AFTER <30 sec 70% tickets resolved by AI RS "The team now focuses on complex cases. Customer satisfaction rose 28 NPS points in the first 60 days." β€” Customer Care Manager [View AI Chatbot β†’](/en/ai-chatbot/) [View full case study β†’](/en/case-studies/insurance-ai-chatbot/) ![Accounting reports automation](/images/blog/caso-contabilidade.webp) πŸ’Ό REPORTS Accounting | Porto ### Digital CFO: Monthly Report in 1 Click Accounting firm spending 3 days per month consolidating data from 40 clients in Excel to prepare financial reports. BEFORE 3 days/month preparing reports AFTER 4 hours/month 90% automated JP "We gained the equivalent of a part-time accountant. Clients receive their reports on the 2nd of the month β€” never before achieved." β€” Managing Partner, Accounting Firm [View Financial Reports β†’](/en/financial-reports/) [View full case study β†’](/en/case-studies/accounting-reports/) The Pro Digital Key Difference 🎯 Total Commitment KPIs defined before we start. Measurable ROI within 60 days. ⚑ Fast Delivery Websites in 10–20 days. Automations in 30–60 days. πŸ“Š Real Metrics Every project includes defined KPIs and a results dashboard. πŸ§‘β€πŸ’» Senior Specialists We only work with professionals with a proven track record. [See the full comparison with other agencies β†’](/en/why-choose-us/) ## The Next Case Study Could Be Yours. Start with a free 30-minute diagnostic β€” no commitment, no pressure. We identify the highest-impact area in your business. [Request My Free Diagnostic](/en/digital-diagnostic/) [Why Choose Us?](/en/why-choose-us/)